"When I think about managing outsourcers," Jeffery says, "most of the problems are because the contract wasn't well written in the first place. You have to realize that the contract is the relationship."

Here are some points to consider to ensure that you get off to a good start:

-- A wide variation of bids on your outsourcing RFP indicates that the bidders don't agree on what your proposal requires. Rework your proposal, because the requirements aren't clear.

-- In the contract, specify the kind and quality of the people needed and note that you will interview and approve key people.

-- Choosing the outsourcer before you negotiate the contract will leave you with no leverage. Negotiate with the top two companies vying for the job, and then choose one.