'We continue to sharpen our workforce by enhancing the English curriculum. English is back as the medium of instruction in the country, Arroyo said, also citing government initiatives to train near-hires, bridge courses and skills, and improve the curriculum for medical editors. She said the outsourcing industry now employs roughly 250,000 employees, having grown considerably from employing just around 2,000 six years ago. 'We want BPO, we want e-services because they bring so many jobs not only in Manila but all throughout the country -- therefore so many benefits,' she said, adding that there will be more jobs for Filipinos as BPO players go into more high-end projects and utilize not just college graduates but professional editors, accountants, doctors, engineers, and lawyers, among others.

'We have a highly-skilled and multicultural workforce who has an understanding of the business,' Arroyo said. Arroyo is optimistic that this will continue to keep the country at an advantage to advance as an even bigger player in the outsourcing business.