Small businesses usually start getting acquainted with technology by using email and building a Web site meant to promote products and services.

As the business grows, they begin investing in automation such as building a database of suppliers and customers or using software that manages inventory.

"These are some of the tools that we find SMEs adapt to readily," said Rodriguez, also mentioning accounting software and security tools such as anti-virus software.

But aside from lack of budget, most SMEs are either totally unaware of the business benefits of technology or do not know how to start deploying automation. How to sustain an up-to-date and reliable ICT infrastructure is also a key issue.

CICT's strategy involves is partnering with financing or lending institutions and accrediting local solution providers to enable SMEs better access to technology.