The new SOA enhancements, along with Oracle's Fusion middleware, will make it easier to integrate 9.0 with DePaul's other non-CRM applications, including the school's PeopleSoft ERP software, Bledsoe said. The application could be rolled out in the second quarter of 2007, she said.

The launch of PeopleSoft 9.0 should reassure current customers that the software will be further developed and supported and could reduce any interest in alternative software, said William Band, an analyst at Forrester Research Inc. Companies are generally interested in getting the most from their past investment in CRM solutions, and the new release addresses that need, he said.

PeopleSoft CRM 9.0 is available now.