Other Siebel customers wanted more information on how Oracle intends to integrate its various CRM products and what other Siebel technology will be added to Fusion.

One executive at an IT services provider who asked that his name and company not be identified, called on Oracle to better integrate all of its products, including Siebel's. The user said he works in a division of the company that runs Siebel CRM software, while the headquarters operation runs the PeopleSoft Enterprise human resources and E-Business Suite financials applications.

The user said he hopes that Oracle will build links among the various products. His division has more than 3,000 users who rely on Siebel's field-service applications to help support its customers.

The user said he is also looking for Oracle to release a schedule for rolling out common integration standards for its software.

"Ideally, I'd like a detailed road map about when all the [Oracle] products will converge and what the architecture will look like and how it will feel and how to navigate through it," he said.