An HP rep told us that Holleman should have been told he had 15 days-not 3-to return the defective part. She also noted that HP's limited warranty stipulates that customers can bring defective products to an authorized service provider, but that HP won't pay for work done by shops not authorized by the company. Nevertheless, HP did reimburse Holleman.
We recommend getting a list of authorized repair shops from the vendor when you need to have warranty repairs done. Also, if a customer service rep gives you an unreasonable deadline for returning parts, ask to speak to a supervisor to verify that the information is correct.
Niles Audio, in cooperation with the U.S. Consumer Product Safety Commission, has recalled about 3800 ZR-6 MultiZone Receivers. A failure in the receiver's internal components can cause connected loudspeakers to overheat, posing a fire hazard. Niles has received three reports of connected loudspeakers overheating, but no injuries have been reported. Consumers should stop using the recalled receivers and contact Niles for a free repair kit. For details, call Niles at 800/667-3991, visit the , e-mail the firm at ZR6Info@nilesaudio.com, or write to Niles Audio Corp., Attention: ZR-6 Recall, 12331 SW 130th St., Miami, FL 33186.