complained about trouble importing contacts into global address lists and requirements to use PowerShell scripting to complete tasks that should be simple.

"Some things we're able to do in PowerShell; we'll make improvements there," Kelly said. "As we recognize there are certain tasks that are more common to less sophisticated users, we'll add them to the UX. That's the learning experience we'll go through. We see the community as a great place to get that input."

While beta customers are upgraded automatically, the process is a little more complicated for users who have in-house versions of Microsoft software or use the previous versions of Exchange and SharePoint Online, called the Business Productivity Online Suite (BPOS).

Microsoft has changed the terms of its Enterprise Agreement to give volume-licensing customers the right to shift some or all of their users to Office 365, Kelly said, with a one-year grace period in which users making the transition may access both the on-premises and cloud software. Even after the one year is up, customers can use a hybrid environment, with some users on Office 365 and others using packaged software.

The transition will require moving email accounts, SharePoint data and other stuff from the customer's to the cloud.