Nortel Intros Solutions for Business Process & App Integration

19.06.2009

In addition to the ACE and MPS enhancements, Nortel announced the global availability of Contact Center 7.0 on June 30.

According to Nortel, Contact Center 7.0 is a native SIP-based solution that leverages a Service Oriented Architecture and includes features such as open interfaces, predictive outbound dialing, and a service creation environment drag-and-drop graphical user interface for quickly orchestrating contact center workflows.