The application also uses what Pluche calls a parent case. In a parent case, a CSR (customer service representative) can tag certain similar calls that may represent a global problem and send them to a single case file for any CSR to access.
As a stand-alone package application, Neocase Version 10 will be priced at US$2,000 per seat for 50 seats. As a SaaS solution, it will be less than $100 per month, per user.