Pacnet chief executive officer Bill Barney said, "The new 150-seat facility with multilingual support features advanced technology, making Malaysia home to one of the most advanced customer interaction centres in the world. Located in Menara IGB in Mid Valley, Kuala Lumpur, the centre provides 24/7 customer service and incident management to customers worldwide in multiple languages."

"In addition, Pacnet's investment into this facility is aligned with our corporate strategy to raise the bar in customer service within the region and around the world," said Barney. "Our decision to place this new facility in Kuala Lumpur also represents our commitment to support Malaysia's vision of becoming a regional hub for international connectivity."

Pacnet senior vice president of customer service, Denis Garner said that at the heart of the Kuala Lumpur customer service centre is a fourth generation internet protocol (IP)-based customer service platform, which supported multimedia interactions and enabled Pacnet's customer service staff to interact with customers through a combination of voice calls, video-enabled instant messaging with push-and-pull Web page collaboration and file sharing capabilities, as well as via e-mail.

Pacnet, which was formed from the operational merger of Asia Netcom and Pacific Internet, owns and operates EAC-C2C, Asia's largest privately-owned submarine cable network at 36,800 km, with a design capacity of 10.24 Tbps (Terabit per second).

Working with Malaysia's ICT vision