"This is always our biggest priority," according to TenderLink IT manager Stephen Persson ."We always have a large number of development projects under way at any one time, and are continually looking for new and better ways to improve that software, and to successfully get it to market and in use by the electronic tendering fraternity."

South Australian department of trade and economic development corporate IT manager Roger Collini is currently implementing a content management system for Web site management .

"We are consolidating 20 Web sites down to five and hope to have it completed by the end of the year," Collini said. "We plan to update the customer relationship management system (CRM) and replace the records management system, as well as update our network and PCs . There are a lot of consultants who are bringing in their own laptops so we need to monitor access. "

Collini said there are always between two and five projects under way at any given time ."Our biggest challenge is meeting our customers' expectations with limited resources. Our customers are the department and they have high expectations. They want 100 percent results immediately," he said .

A healthy approach to prioritizing projects