Sangalang: You really have to demand quality from your supplier, because these are your IT projects. If one department fails, you fail as well. You should be three steps ahead. If you do not demand, then that will be your showstopper later on, because sooner or later, there will be problems that will arise in the future.

Trinidad: Sometimes problems are simple definitions of your requirements. You give your requirements through documentation, but when they interpret it, they read it differently.

Sangalang: Sometimes, there are suppliers that let us talk to their programmers. We are not supposed to talk to them, but to the project head instead, because I'm talking about business sense and they are talking about the technicalities.

Ferrer: Our billing database has been hanging and operating slowly lately, so we got a Microsoft-