Williams explains that the systems that he is responsible for always tap into insurance providers' sites to ensure the latest information is used for putting a policy quote together. Confused is also proud to be one of the aggregators that adheres to the regulations of industry watchdog the .

Williams joined Confused in 2007 as IT director. Since then he has completed a major rationalisation of technology at Confused with the company opting to standardise on the Microsoft .Net technology format.

"In our office we have a central corridor. As I walked down that corridor it was like walking through the parted Red Sea, with two different types of coders on each side. So we have rationalised the technology to reduce the costs. We went down the .Net route instead of Java," Williams explains. The standardisation on Microsoft platforms includes the adoption of the (MOSS) for the company's intranet.

Williams is very proud of the move to .Net by Confused.com. A full programme of training was implemented and despite having an IT team as divided as a biblical story, as he eloquently puts it, just two members of staff left the company, "which I think is phenomenal".

project management, which Williams introduced, is being used by his team to hit the deadlines imposed by a business that has IT at its core. "We are redeveloping the website," he says of the Confused.com shop window.