In addition to the registry system, AUI is also looking at how it can make better use of workflow technology and Web services.

"We're considering the concept of a data warehouse to help provide information to product teams to understand customers better," he said. "We have a CRM [system] and see the data warehouse as being able to develop that. We see the registry system as the core of our information base [and] understanding our core client base and providing them the information they need."

While still in the process of determining the most appropriate solution for its business, AUI is not committed to any budget for the transformation project until it determines right vendor solutions.