ING Australia does quarterly releases of its e-business platform for some 10,000 financial advisers across Australia and needs to train them on a quarterly to keep them abreast of updates and changes.

This quarterly training was performed via "offline" methods including brochures and seminars with training managers on-site, according to ING Australia's sales and marketing group e-business manager, Stuart Magrath.

"We didn't get the cut-through we required and a lot of advisers found new functionality on the site anyway," Magrath said. "We needed an ongoing help system that is contextual and relevant."

An online system would also eliminate a lot of the waste associated with discarding quarterly brochures every three months.

After sending its requirements to its three Web development partners, one recommended Adobe's Connect, which was called Breeze before Adobe acquired Macromedia.