At every stage, communication lines need to be kept open, with all stakeholders involved, be they managers, regulators and suppliers.

Communication should include informing everyone involved of the project plan and listening to feedback from stakeholders.

If the , appropriate action can be taken because everyone has been kept informed. The mantra for successful communication during the delivery of a project is to inform, listen and adapt.

Whilst each project involving IT delivery has its own unique challenges, following these guiding principles can help to ensure that project plans are realistic, that resources are properly managed and that checks are in place to make changes, should this be required.

Ray Blackman is head of consulting and professional services at Attenda