"When designing the solution, our goal was to support the system objectives of the Social Welfare Department to improve business agility, enhance service collaboration and operational efficiency, enable effective monitoring of service quality, and provide better customer-centric social security services through multiple channels," said George Fok, managing director of PCCW Solutions.

The new system--in line with --will provide online self-services to enhance customer communication and deliver and timely service to customers, said PCCW Solutions.