Carucci said HandySoft conducts more than half of its sales through the channel, noting that 53 per cent of the company's overall sales are indirect.

"We depend on our partners and our success depends on our business alliance with the partner community," he explained. "We're committed to mutually growing with our partners and working in close cooperation with them to create value and satisfaction for end-users."

HandySoft has an online portal for partners where they can share knowledge with each other and can also download tools to help them do business. The company also has training courses available through its office location, on-the-road, or through online sessions.

The company's flagship product is its BizFlow software suite for Business Process Management (BPM). The solution supports both structured and unstructured business processes for business design, processes and workflow automation, Carucci explained. BizFlow has the ability to track work across the organization, such as monitoring who assigns work and roles, when projects are due and whether or not the task is completed on time.