"From Google's perspective, this was, of course, awful," said , vice president for collaboration and enterprise 2.0 strategies at IDC. "But most [of these users] are freeloaders. They're getting free service. Anybody getting something free isn't entitled to complain about a blip. There will be glitches and there's no way to avoid that."

Levitt, however, did say that Monday's chat problems are a stain on cloud computing. Google runs its Gmail chat on the cloud, while its is based on downloaded software.

"This tarnishes cloud computing," he added. "It shows that Google, which is a poster child for cloud computing, is not perfect and will suffer some of the same problems other systems have."

Oliver Young, an analyst with Forrester Research, said that web-based applications simply go down from time to time and consumers aren't that surprised by it.

"The issue is with the enterprise and people looking to use it in business," he added. "Are CIOs and the enterprise going to look at Google differently? No. But if it keeps happening over and over again, it may call it into question. But for now, it's not an issue."