Global IT: Are you up to the challenge?

24.04.2006
CIOs across the U.S. will tell you that one of their top priorities today is helping their companies take advantage of the improving economy. Specifically, business executives are all aflutter about the huge opportunities in emerging markets such as Asia and, specifically, China.

I, too, am excited about the opportunities of a global economy, but I'm also concerned that executives are in danger of woefully underestimating what it takes to build a truly global IT presence. Consider the following examples:

-- A multibillion-dollar consumer packaged goods firm has standardized on SAP for ERP, but because of a lack of consistency in business processes across the organization, it has been unable to implement a single instance outside the U.S. As a result, it is not getting the maximum value out of this significant IT investment.

-- Google recently announced that it will set up a new site for the Chinese market. It will censor itself to satisfy Chinese government authorities.

-- A CIO at a manufacturing firm laments that countries outside of the U.S. have pushed back on some corporate technology standards, claiming that these technologies are too costly for emerging markets.

I could go on, but you get the point: Doing global IT is a lot harder than it looks. Today, I run into lots of CIOs at companies that operate around the world, but almost none has a truly global IT organization. Almost none has a standard set of IT services that is consistent everywhere. Almost none has a centralized mechanism for managing risk, compliance and regulatory matters. Almost none has an enterprise architecture that stretches across continents. Almost none has a central resource-management capability that allows human capital to be managed and leveraged optimally across the globe.