Since our user base has a mix of requirements that range from shared desktops to dedicated devices, we chose Citrix for our virtual desktop infrastructure (VDI). Our launch plans included focusing first on our owners and guests, and the associates who serve and interact with them, since they often use the same systems. We are also exploring how we support the high usage of individual mobile devices throughout our resorts and corporate locations.

To address user expectations and ensure common experiences across applications, we're also focusing on providing that standard look and feel. Controlling the devices can only get you so far in today's world, so we are considering implementing a policy that if the company provides the device, we will support it fully; if the user supplies the device, we will only support the corporate applications that are installed on the device. To provide better security controls on those mobile devices, we're using a tool called MobileIron.

As device options expand, tablets, of course, are a big factor to consider. They have presented challenges in our environment for a variety of reasons, including that few IT consultants have experience providing desktop virtualization on tablets. So we too are still researching how best to employ VDI on tablets based on the technology and management options for all our users.