He said SKM's IT department now has a centralized library of software that can be used to deploy thousands of applications and systems whenever they are required.

The firm can also account for software assets being used across the organization and analyze the cost of operation.

"A shared services model has generated cost savings and is a good fit because not all offices have dedicated IT staff," Nevin said.

"The ManageSoft solution enabled the company to improve IT support staff to PC ratios from 1:80 to 1:120."