Exchange Server 2007: The ten-minute guide

13.10.2006

Outlook Voice Access

Perhaps the most important feature from the user's perspective is Outlook Voice Access, a wonderful addition to Exchange Server 2007 that essentially connects the data in a user's Exchange mailbox with speech capabilities embedded within the server product (the speech capabilities rely on an included, "lite" version of Microsoft Speech Server). A user can dial the Exchange gateway number, enter credentials and then be connected with his or her calendar and messages in the Inbox. Outlook Voice Access will read e-mail and fax messages, calendar details, contact information and the like over the phone.

But it's not a one-way solution -- Outlook Voice Access responds to verbal commands, like an automated attendant with secretary-type powers. So if your flight is delayed, for example, and the person you're meeting on the other end needs to know you will be two hours late, you can tell Outlook Voice Access over the phone to reschedule your meeting for two hours later.

You can also call in and clear your schedule for a specific block of time, or an entire day, and Exchange will let your meeting participants know of your absence, including with a voice recording explaining things, if you wish. You can also perform common mailbox management functions, like replying to and deleting messages, over the phone from anywhere.

Wireless compatibility and capabilities