The new system is expected to provide EMSD managers with more timely and relevant information to facilitate decision-making. This will enhance the flexibility of resource planning and result in faster, more accurate responses to service requests. More than 1,000 users located in various offices across Hong Kong, Kowloon and the New Territories will utilize the new CCS.

Resolving complexities

Key challenges during implementation included the raft of complexities as a result of the wide variety of systems involved, broad range of functions and the large numbers of users. The need to have all these components integrated across the various clients, personnel and financial data of the department made the exercise a daunting task to EMSD and Accenture.

By streamlining and integrating various work processes within EMSD, the new system will help enhance EMSD's service delivery by providing its managers with more timely and relevant information to assist the decision-making processes.

"It will also enable more rapid and accurate responses to service requests from other government departments and agencies," said Leung.