* Why and when not to close the error message dialog before calling for assistance

He also wishes users would use software for the purposes intended -- for example, Excel is not a word processor or project management tool.

T. H. wants to ask users the following security question:

If your bank, credit card, or anyone you do business with asks for your PIN or identification because your account has been compromised, do you send the information? What if they just want to confirm info? What do you do?

(He also wants them to identify whether their computer has a CD/DVD tray or a coffee cup holder. And no, "all of the above" is not an acceptable answer.)