Did iOS 5 Delete Your Apps, Music, and Data? Here's Help

12.10.2011
Apple's iOS 5 is supposed to take the hassle out of updates and backups by handling it all automatically through iCloud. But to get iOS 5, you've still got to go through iTunes, and if something goes wrong, the update may erase your apps and data in the process.

This happened to me when updating my first-generation iPad from iOS 4.3 to iOS 5. After installing the new software and unplugging the iPad from my PC, most of my apps were gone--along with all my music, photos, and other data. If the furious today is any indication, I'm not alone. Check a sample of the outrage:

Fortunately, you don't have to go back to the App Store to your apps back. iTunes should be able to restore those apps and any other lost data. Here's how:

If all else fails, you can click on the "Summary" tab under your device settings in iTunes, then click "restore." You'll see a dialog box that allows you to pick from a previous restore point. Choose a date prior to installing iOS5 (do not click "set up as new"). This will take you back to the way things were. Then, you can install iOS5 afresh.