So, how does a CIO go about overhauling IT culture? Cecere says identify the cultural gaps, examining differences in decision making styles and levels of risk. Strong leadership and clearly defined metrics will help close those gaps, as will a network of people within IT who regularly share information with the CIO.

"It's what I call 'institutionalizing communication,'" he says. "It's more than just communicate, communicate, communicate.

It's actually being very disciplined and very organized about it."

-Marissa Berenson

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