According to Singer, Crestron believes Goldenberg, via Sapphire e-mail, obtained information about customers and pricing, upcoming contractual negotiations with dealers, and future product plans.

Singer may have also gotten access to weekly conference calls where Crestron sales and marketing strategies were discussed, due to his illegal access to Crestron e-mail.

Singer said there were times that AMX—which has said Goldenberg acted alone—seemed to know pricing and discount information that undercut Crestron in bidding situations.

In one episode, “our main competition knew what prices we were offering before the dealer did,” Singer asserts. Whether Crestron will press a civil-court case against Goldenberg or AMX remains to be seen, but is a possibility.

However, Crestron, which may have suffered millions of dollars in losses due to Goldenberg’s e-mail break-in of Sapphire marketing, also wants to move on past the distressing event. “We don’t want to be distracted,” Singer says, noting the firm has a new line of products out that makes it feel positive about the future.