Consumer device use grows, but IT and security can't keep up

12.07.2011

Results find workers are bringing personal devices into the enterprise at an increasing rate, with 40 percent of the devices used to access business applications being personally owned; a 10-percentage-point increase from last year. Use of social media applications, blogging, and microblogging in the enterprise also increased. This year 20 percent of organizations surveyed used and MySpace for business purposes, while just 8 percent said they used the site for business in 2010.

said this increasing penetration of consumer technology in the enterprise is being driven by a desire for mobility. Fifty-three percent of workers surveyed said mobile devices such as , smartphones and are their most critical devices for doing work, up from 44 percent in 2010. That rate is expected to rise in 2012 with 65 percent noting that a mobile device will be their most critical work device next year.

While IT executives recognize the consumerization trend, and many believe allowing the use of personal devices raises employee morale, they are falling behind in their efforts to both support the devices and effectively manage security concerns around them, according to the research. The survey found workers report using smart mobile devices for business purposes at twice the rate that IT executives believe to be the case, with 69 percent usage reported by employees vs. 34 percent of IT executives stating workers used these devices for work.

The scenario was the same for social media access: 44 percent of employees noted they use social networks and communities for customer communication. Yet only 28 percent of employers thought that was the case.