Virtualize PCs?

Not yet. But someday someplace we have to figure out how to throw away some data. Everyone is paranoid. Right now our storage is growing 50% per year in terabytes. We try to rationalize all the time - without taking risks. But we are soon going to be off our mainframes. We said "death to Linux" and we don't support Apple. Right now we are 70% laptops and that trend isn't going to stop. So far we have avoided supporting BlackBerries and iPhones (and soon Google-phones) but that is going to be a losing battle; those suckers are really computers.

New applications?

Not many. We are still deploying what we started two years ago. But we are looking more closely at teleconferencing again. This happens every time we cut travel budgets inside the corporation. We still have a lot of underutilized hardware. We will see.

More outsourcing? Offshoring?