Harris, meanwhile, added that the company is also looking at tapping into other markets in Europe and Asia Pacific, aside from North America where most of its clients are located.

'We see North America as the most advanced market today in terms of using customer contact services but it's also evolving very fast in Europe and Asia because every company eventually has to keep finding ways in order to offer better customer service,' said Harris.

He added that only about 10 percent of contact center work among companies is being outsourced right now so there are still a lot of opportunities for service providers like eTelecare.