“People will want to know, is our approach different for SharePoint Online, is our approach different for the enterprise infrastructure. I think we have good answers, but I know we are going to continue to upgrade our processes and have to upgrade how we talk about this stuff, because we are going to get more questions.”

Ballmer was quick to correct a reference to lost data went asked about the .

“It is not clear there was data loss,” he said. “Initially we thought there was. We are working hard to get all the users’s data back in the Sidekick case. I think we believe we will get all user data back at this juncture.”

But Ballmer knows the questions are coming about future services.

“It is one of the things that we highlight in competitive battles; that our competitors have had a whole lot of outages in their services. We do highlight it [when they have a problem],” he said.