In cutting some 10 percent of its workforce, or 14,500 jobs, Hewlett-Packard Co. officials Tuesday said the restructuring of the world"s second-largest computer maker would improve customer service and accountability and do no harm to its research and development efforts.

There was no indication from the company that the internal changes are a harbinger of any technological shifts by HP, which has already made many product changes in recent years. It has, for example, shifted its product lines toward servers built around the Itanium chip and away from some of its legacy hardware, such as the HP e3000 system and Alpha chips.

"Today"s news was not about strategy," said Frank Gillett, an analyst at Forrester Research Inc. in Cambridge, Mass. "It was about making today"s HP work better." As a result, he said, there was nothing to indicate how HP will compete with IBM or Dell Inc.

Gillett said that HP CEO Mark Hurd seems content so far to promote all of the lines of business HP already has -- although Gillett joined other analysts in saying that supplying management software is a key strategic direction for the company.

"Software should be on the ascendancy at HP but is barely breaking US$1 billion a year for them now," Gillett said. "[Hurd] shares the view that management software is strategic to differentiating a technology vendor in the future."

HP said it hopes to save $1.9 billion annually through the reorganization and restructuring.

Charles King, an analyst at Pund-IT Research in Haywood, Calif., said making HP"s sales and marketing employees more accountable to the product divisions may be a plus for customers. But he wondered where all the cuts will come from, especially after earlier downsizing by the company.

The restructuring "may make HP a more profitable company; I don"t know if it"s going to make HP a better company," said King.

One analyst, Richard Ptak of Ptak & Associates Inc. in Amherst, N.J., said the 14,500 layoffs "make good sense" but could hurt employee morale and productivity if stretched out too long. He also said he believes Hurd might actually cut more than 14,500 jobs in areas other than those announced Tuesday, and he praised the decision to hold on to the HP software division.

The demise of Interex and the cancellation of HP World may be a sign that HP is focused more on software and services than on hardware, which is becoming a commodity in the IT world and hard to make a profit on, Ptak said. "That"s not a good sign, " he said.

Satish Ajmani, CIO for county of Santa Clara, Calif., hasn"t been happy with some of the PCs shipped to his IT operation and says he sees the change as potentially a good thing.

"We hope to see their product quality improve," Ajmani said.