4. As noted, Williams made some sweeping changes when he came to Caterpillar--changes that shook up the old regime. In addition to asking for help from HR, he pulled in Ashley Hunt from the corporate public affairs office to be his communicator for security. Unusual? Yes, but invaluable, as it turned out.

Hunt helped communicate the reorganization of the security team to both affected employees and the broader group. "She has helped all the employees understand the real risks they face," says Williams. "Ashley is a force multiplier for us."

Now her role is much more proactive. She publishes a monthly security bulletin on the intranet--basically a newsletter with a variety of awareness information on topics such as travel security, scams and fraud. She includes some general awareness articles, too. "We help people understand the real security risks at Caterpillar. We want to change that perception of security and [of] the role each employee plays in creating a safe and secure environment," says Hunt. She believes employees view security as having a higher value within the organization now, and they have a better understanding of the role they play in .

For example, the Global Security function offers several educational resources concerning . It's part of Hunt's job to help the team inform employees that this material is available. "Every traveling employee has an opportunity to participate in online security awareness training, receive security alerts while they travel and have access to 24/7 travel security advice," says Hunt.

Other teachable topics include terrorism, , crisis preparedness, and information security.