With , IT professionals can prove they understand the principals around service life-cycle management and apply them to real-world environments. Companies seeking such expertise would likely desire a candidate who couples ITIL skills with security or other technical expertise. Considered more of a process-oriented area, ITIL can still deliver benefits such as improved availability, faster problem resolution and reduced costs due to streamlined processes.

"Whether you want to call them soft skills or business skills, IT professionals need communications skills, they need to be able to manage a project, and they need ITIL skills to show they understand the service lifecycle," Cisco's Weiller says. "Individuals need all these skills, not just technical skills."

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in Network World's Data Center section.