Yusen, a provider of supply chain solutions for blue chip customers including Bentley Motors, Honda, Nissan, Samsung, Sony and Tesco, employs over 2,000 staff based at 26 locations in the UK.
It has installed 14 Kodak i1320 Plus departmental scanners throughout its business, along with Kodak Capture Pro Software Network Edition. The system will improve the management of proof of delivery (PoD) documentation associated with around 600,000 deliveries per annum.
The PoD paperwork managed by the Kodak system will enable customers to check it online shortly after it is generated. Yusen decided to upgrade its scanner equipment as its existing flatbed technology was already eight years old and near end-of-life, and image quality and accuracy was becoming substandard compared to current technologies, meaning admin staff having to waste time checking what was actually scanned.
In addition, the licence arrangements for its existing capture software were set per depot which did not meet the current needs of the business, as some locations would run out of licences when busy while others would have a surplus. Yusen could simply not "load balance" licences across the organisation to fulfil day-to-day needs, with paperwork often sent to other depots for processing which was hugely inefficient.
Martin Shield, Yusen head of IT support services, said: "Centralised management means it's easy to ensure all locations have the same software version, and if we win a new customer or an existing PoD template changes it's simple to make changes centrally and then roll this out across the business so everything is consistent and up-to-date."