What Does Sony Owe Consumers After PSN Nightmare?


Sony will have to admit that it violated its customers' trust and "start from the ground up," Godwin said. "They have to revamp their entire privacy system and not just paper over their mistake."

In the wake of the breach, Sony is facing . Godwin adds, "A hugely comprehensive government action would actually help," although Sony's worldwide customer base complicates the possibility that regulatory action could do any good.