Volvo uses Enigma parts, service information system

09.08.2005
Von 
Linda Rosencrance schreibt seit mehr als 20 Jahren über Technologiethemen - unter anderem für unsere US-Schwesterpublikation CIO.com.

Volvo Car Corp. has rolled out a global aftersales parts and service information system built on Enigma Inc."s 3C platform.

Using the new platform, mechanics at 3,000 dealers and 12,000 independent motor traders worldwide can use the vehicle identification number, or other key identifier, such as model, year and trim package, to access parts, pricing and repair information for any Volvo automobile, according to a statement by Burlington, Mass.-based Enigma.

Each shop or mechanic can choose whether to access the service information online or from a DVD that can be updated with remote downloads, the company said.

With complete support for 17 languages, Volvo"s Vehicle Information and Diagnostics for Aftersales system is a comprehensive communications platform for the entire international Volvo repair community, Enigma said.

The Enigma-powered system ties together all of the resources mechanics rely on every day, including service manuals, electronic parts catalogs and service bulletins as well as diagnostic interfaces and software downloads for onboard automotive control systems, the company said.

The system also ties into dealer management systems and other dealer-based back-office systems to streamline parts ordering, inventory management and other financial processes, Enigma said.