US government intelligence agency embraces Web 2.0

23.02.2007
The U.S. Department of Defense's lead intelligence agency is using wikis, blogs, RSS feeds and enterprise "mashups" to help its analysts collaborate better when sifting through data used to support military operations.

The Defense Intelligence Agency (DIA) is seeing "mushrooming" use of these various Web 2.0 technologies that are becoming critical to accomplishing missions that require intelligence sharing among analysts, said Lewis Shepherd, chief of DIA's Requirements and Research Group at the Pentagon.

The tools are helping DIA meet the directives set by the 9/11 Commission and other entities for intelligence agencies to "improve and deepen our collaborative work processes," he said.

DIA first launched a wiki it dubbed Intellipedia in 2004 on the Defense Department's Joint Worldwide Intelligence Communications System (JWICS), a top-secret network that links all the government's intelligence agencies.

"The collaboration potential of the social software side is really being thoroughly vetted and is now rapidly being adopted," Shepherd said. "Across agencies, wikis and blogs are becoming as ubiquitous as e-mail in terms of information sharing."

Although the agency's mission of providing intelligence to support military planning and weapons acquisition could easily fit into any spy novel or Hollywood blockbuster, Shepherd said DIA's analysts are similar to workers in other industries in that "they rely upon and demand instant gratification" for their information needs.