Ensuring the privacy of customer information will still remain a critical factor for public acceptance of any process that involves personal information.

Unisys says that organisations will need to continue to balance the mix of security, privacy and convenience in the services they offer.

"In today's climate, consumer confidence is the new currency, and convenience is now a major factor in that confidence," said Mike Webber, Manager Enterprise Security for Unisys Asia Pacific,

Customer experience critical

"People accept the need for, and in fact want, protection offered through effective security processes." Webber said. "But now they also demand a better experience -- faster, easier and less cumbersome. But more convenient processes must still ensure privacy - loss of personal information can irreparably damage a customer's trust.