Sony apologizes, details PlayStation Network attack

01.05.2011
Sony's PlayStation Network and Qriocity online services will begin a phased resumption this week, after the company took them offline in response to a "very sophisticated" intrusion, the company said Sunday.

Online gaming and access to unexpired movie rentals will be the first services to return on the PlayStation Network, while Qriocity users will be able to use the Music on Demand service. Other functions, including the PlayStation Store, will be available by mid-May, said Kaz Hirai, head of Sony's gaming division, during a rare Sunday news conference.

"We'd like to extend our apologies to the many PlayStation Network and Qriocity users who we worried," said Hirai. "We potentially compromised their customer data. We offer our sincerest apologies."

Sony took the two services offline on April 20 after an intrusion was detected on the network's servers, which live in an AT&T data center in San Diego. Sony discovered the intrusion after it was alerted to unusual network activity a day earlier, said Hirai.

Sony initially responded by asking a computer security company to investigate the intrusion. When it became apparent that customer information could have been stolen, Sony employed a second specialist company, said Hirai.

The U.S. Federal Bureau of Investigations has launched a criminal investigation into the attack, he said.