Aha!

Remote office can't access the system at headquarters one day, so HQ pilot fish tests the remote equipment. "Neither the router nor the CSU/DSU, which connects the office LAN to the dedicated circuit, could be looped," says fish, who calls the phone company. Several hours later, telco calls back with the answer: "The smartjack, CSU/DSU, router, dumb terminal and printer were all gone," sighs fish. "Everything had been stolen."

Useless

User's personal mouse won't work with her laptop, and she demands that pilot fish fix it right away. "She said, 'Look, the laptop is not getting the information from the mouse,' " says fish. "I asked where the receiver to the wireless mouse was. She looked at me like I was an idiot. 'Isn't this a wireless laptop? Here's my wireless mouse. They should go together.' Again, I asked where the what-a-ma-thing with the black cable was. 'I got rid of the extra stuff,' says user. 'It wasn't needed.'"

One Step at a Time