"After the problem was resolved, I ended up listening to a short tirade from him about the apparent cluelessness of the Level 1 people and the end users.
"I bit my tongue and did my best to not say anything about pots and kettles and their respective coloration.
"After verifying that everything seemed OK on the mainframe, I went to talk to the end users to make sure that their problems -- passed on to me as 'It's broken' -- were satisfactorily resolved.
"I walked in on the middle of a conversation about clueless and irate customers and a 20-minute discussion about how something that is 8 inches and supposed to be 8 inches is a normal occurrence and certainly not something out of spec.
"I left the building wondering just who I had possibly offended with my stupidity."