"So the vendor is called and I track down all the requirements that the vendor needs for installation," says fish. "The big day arrives and the installer shows up for the one-week project.
"After the first day, it's clear that something isn't right. The one-week installation extends to three months."
At long last, the installation is officially done. The installer, the installer's boss, the main developer for the software and the developer's boss all show up to turn over the product for testing.
And because fish has sweated through the three months of "installation week," he gets the honor of entering the first test problem.
Fish steps up to the keyboard and presses the Enter key. The software immediately crashes.