Fish has dealt with this engineer before and asks, What's the problem?

"I was working on a presentation for my boss until 2 a.m. this morning!" engineer howls, in a voice obviously fueled by large quantities of coffee and cigarettes. "I had three weeks of work in it, and when I turned on my computer this morning, I heard a clunk and the screen says 'hard drive error'! I need that file for a presentation at 10 a.m.!"

Did you back up that file to the network? fish calmly asks.

"No, I did not!" engineer replies. "But I need that file!"

Fish takes a deep breath. "I gently informed her that if the system gave a clunk sound and the screen said 'hard drive error,' more than likely the hard drive was dead and the file was lost unless we sent the drive off-site to be recovered, and we would not be able to get the file in the next two hours," says fish.