Shark Tank: Be nice to users

Pilot fish arrives at work in the morning to find one very high-strung engineer pacing among the IT cubicles. As soon as she sees fish across the office, engineer bolts up the aisle, screaming, "I need your help, now!"

Fish has dealt with this engineer before and asks, What's the problem?

"I was working on a presentation for my boss until 2 a.m. this morning!" engineer howls, in a voice obviously fueled by large quantities of coffee and cigarettes. "I had three weeks of work in it, and when I turned on my computer this morning, I heard a clunk and the screen says 'hard drive error'! I need that file for a presentation at 10 a.m.!"

Did you back up that file to the network? fish calmly asks.

"No, I did not!" engineer replies. "But I need that file!"

Fish takes a deep breath. "I gently informed her that if the system gave a clunk sound and the screen said 'hard drive error,' more than likely the hard drive was dead and the file was lost unless we sent the drive off-site to be recovered, and we would not be able to get the file in the next two hours," says fish.