Support pilot fish chastises an executive assistant for the sloppy organization of files on her PC, and the user promises to clean things up. Next morning, fish gets a call: "She said I'd be really proud of her because she cleaned up her desktop and all other areas of her hard drive, saving all of her files to the My Documents folder," says fish. "However, there were many files left over on the drive that weren't hers that she was reluctant to delete in case they were mine. So she gathered them all up and placed them in a folder she named Misc. Her other reason for calling me: Now her computer won't start up at all."

Unclear on the concept

Draft specifications for this hospital's new application include two key requirements, reports a pilot fish on the scene. "The application must be Web-based and also must be accessible when the server is down," fish says. "Strangely enough, those did not end up being in the final specs."

Who's calling?

New sales rep tells pilot fish she needs to change the name that comes up when she makes calls using her company-issued cell phone. "She explained that her predecessor wasn't well-liked and that people don't answer her call, thinking it's her predecessor," says fish. "We told her that cell phones don't transmit names and that changing what pops up would require us to call everyone who might have her loaded as a contact. Further investigation showed that the person she was calling was, in fact, another sales rep in our company."