Security tool"s link to Remedy can help IT staffers manage and fix network vulnerabilities. By year"s end, Solutionary Inc. in Omaha plans to complete pilot tests of integration hooks to BMC Software Inc."s Remedy IT help desk tools. The hooks are being built into an upgrade of its ActiveGuard Security Management service, which monitors systems for security vulnerabilities. Remedy users will be able to get a prioritized list of security problems that ActiveGuard finds and then use the information to issue trouble tickets to the appropriate IT workers. IT security personnel don"t always know who"s the best choice to fix a problem, says Mike Hrabik, Solutionary"s chief technology officer. So, he argues, it"s essential to correct known security problems through an established IT management process, such as Remedy-generated trouble tickets. That can be particularly important after a company does a large-scale vulnerability assessment, which often reveals thousands of security holes. "How do you bubble up the things you need to do first?" Hrabik asks. "And how do get the right people to fix them?" ActiveGuard will answer the first question, he says, and the second can be resolved through the integration with Remedy. Shipments are expected to begin in the first half of next year.