According to the company, the Service Cloud can also deliver product innovations for the customer service industry by introducing a knowledge base designed for cloud computing i.e Salesforce Knowledge. Additionally, Salesforce Answers looking at discussion forums and Salesforce Twitter can be delivered, the company added.

According to Salesforce, Knowledge-as-a-Service, a multi-tenant knowledge base designed for cloud computing can deliver rapid deployment, is accessible through google and provides customization and automated upgrades among others.

Additionally, using the Service Cloud, Salesforce Answers can help companies leverage cloud expertise to bring the right answer to their customers. It enables companies to leverage social networking sites, create interactive customer communities and filter knowledge, said Salesforce.

Salesforce for Twitter can help companies join real-time customer service conversations on Twitter by enabling them to monitor service issues, establish a twitter support channel and deliver real-time knowledge, according to the company.

Salesforce Knowledge will be priced at $50 per agent and is scheduled to be available in late 2010, while Salesforce Answers will be available early 2011. Salesforce for Twitter is available free on the Force.com AppExchange.