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Remains of the Day: Another satisfied customer survey

08.09.2011
The iPhone has once again proved that consumers can get some satisfaction. Elsewhere, Google has scooped up a Yelp rival that's decidedly old school, and Apple's making new inroads into charity. The remainders for Thursday, September 8, 2011 are better to give than to receive.

(J.D. Power and Associates)

What's important in designing an exceptional smartphone? "The right blend of design and technology," according to customer satisfaction rating agency J.D. Power and Associates. That and 11 secret herbs and spices. To the surprise of practically nobody who's paying attention, Apple is the firm's top-ranked smartphone purveyor in terms of customer satisfaction for the sixth consecutive time. Don't expect that to change any time soon, especially when the iPhone 5 arrives with its patented "Satisfaction Dispersal Field."

(Google)

In a surprising move, the GOOG has picked up venerable restaurant rater Zagat. Some think it's simply a strategy to bolster the company's mapping service and compete against sites like Yelp. Great. Now Apple will have no choice but to respond by snapping up , tires and all.

(MacRumors)