Philippines looks to lead in contact center growth

24.01.2007
With a forecasted 33 percent increase to its current 105,00-seat count, the Philippine contact center industry is expected to register the highest growth rate in the Asia-Pacific region in 2007, beating Thailand, Malaysia, and Singapore at the top spot.

This is according to the 2006 Asian Contact Center Industry Benchmarking Report conducted by the contact research firm, callcentres.net. The sample for the study included 747 contact centers in the Philippines, India, Singapore, China, Malaysia, and Thailand.

Results from the survey reveal that the Philippines, just like the rest of the Asia-Pacific region, is still experiencing a period of strong growth in the contact center sector. In the countries studied, the estimated increase is 23 percent from last year's 576,000 seats to 704,500 in 2007.